Privacy policy

Basic Enterprises Private Limited and its affiliates, including its wholly owned subsidiaries (Collectively, “Basic”, “we”, “us”, or “our”) is committed to doing business with the highest ethical standards and appropriate internal controls with respect to protecting Your information. This Privacy Policy applies to all users of our website and mobile applications (collectively, the “Website”) and to the services we provide via the Website and our applications. Our Terms of Use (“Terms”) are incorporated herein by reference and are available at Terms of Use. All defined terms in the Privacy Policy shall have the same meaning as defined in the Terms

DEFINITIONS

"Non-Personal Information" is information that is in no way personally identifiable and that is obtained automatically through Your simple use of the Website with a web browser or the Service.

"Personally Identifiable Information" means information that identifies you, such as your name, address, email address, phone number and other identifiers, and includes transaction information received via SMS in connection with services and products (for example, provider name, amounts, partial card data disclosed in messages), as well as information you provide when using our Website or applications.

CONSENT

We shall obtain Your consent in writing or electronically, and such consent may be accessed by Us or our authorized representatives and third party service providers as per the consent provided by You to access the information to provide Services under the Terms. This information collected from You is solely for the purposes provided under this Privacy Policy and the consent provided by You, including for identity verification processes, which may involve any digitally-enabled authentication or verification mechanism as applicable, and shall include, where required, collection and verification of officially valid documents and identifiers in accordance with applicable law, and sharing of relevant information/data with authorized third-parties including but not limited to Banks/NBFCs, CICs, Service Providers and Vendors, as may be necessary for providing the Services. You confirm that the information provided by You is accurate and You shall be responsible for any incorrect information or misuse of OTP. Access, storage and usage of the information by Us shall be as permitted/ allowed under extant statutory and regulatory guidelines.

Information shall be collected on need basis and as provided will be on an ‘as on basis’. We shall not be responsible for unverified personal information or information supplied by You.

INFORMATION COLLECTED

• We collect Non-Personal Information such as Your browser type and IP address. Likewise, in order to offer You meaningful products and services, We may collect Personally Identifiable Information about You from the following sources:
• Information You give us on applications or other forms on the Website
• Information You send us via any medium, including, but not limited to email, telephone, and social media interaction
• If You use a mobile device platform to access the Services or communicate with Us, information transmitted from Your mobile device and information from third parties.
• Transaction Information contained in SMS messages sent to your device by service or product providers (for example, banks, mobile carriers and utilities) where you have enabled relevant application features.
• Google Advertising ID (on Android devices), used solely for advertising and analytics purposes in accordance with Google Play policies and your device settings.
• Following are ways and means by which information could be collected:

BEHAVIOURAL AND INTEREST-BASED ADVERTISING

We may partner with ad networks and service providers to display advertising on the Website and across the internet. These partners may use cookies or web beacons to collect Non-Personal Information about your visits and interactions to target and measure advertisements. You may control relevant preferences via your browser, device settings, and platform opt-outs (for example, “Opt out of Interest-Based Advertising”).

TYPE OF DATA THAT CAN BE STORED

We adhere to strict regulations to ensure data security, privacy, and compliance. We would only store the information which is allowed as per the Applicable Law which would include certain basic contact details e.g. Name, Address, Contact number and email ID. Any other information if required to be stored would only be on a need basis as permitted under the Applicable Law

LENGTH OF TIME FOR WHICH DATA CAN BE STORED

We shall retain Your information as may be required to carry out their operations under Applicable Laws or under the consent provided by You. Retention of information will be as per the Applicable a. Information may be retained for an extended period (i) in case of requirement of any investigations under Applicable Law or as part of any requirement before Courts/Tribunals/Forums/Commissions etc and (ii) to enhance / improvise our Services

RESTRICTIONS ON USAGE OF DATA

• Purpose Limitation: We collect Data only for specific, clear, and legitimate purposes. Data is not used for any other purposes without your consent.
• Data Security: We maintain appropriate organisational and technical measures to protect Personal Information against unauthorised access, disclosure, alteration and destruction, including encryption, secure access controls, firewalls, intrusion detection and operational procedures. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
• Access and Correction: We encourage you to update your Data as and when there are any changes. You are also entitled withdraw your consent and to review the information provided and ensure that any information found to be inaccurate or deficient be corrected or amended as feasible.

Please write to Us at grievance@basichomeloan.com if You wish to exercise any of Your rights under the Privacy Policy, please note that exercising Your rights to opt out or withdrawing consent would be in accordance with internal policies and depending on the status of Your product or service availed from Us.

EXEMPTIONS FROM PRIVACY POLICY

Our Privacy Policy does not apply to any information You post from the Website to other third-party websites, due to the public nature of such postings.

LINKS/POSTINGS TO OTHER WEBSITES

The Website and/or Service may contain links to other websites. We are not responsible for the actions, practices, or content of such websites linked to or from the website. You understand that such websites may have their own legal documents to which you must agree to prior to using and that We have no control over these legal documents. As always, you understand that it is your responsibility to verify your legal use of a website as well as use of information from the website with the corresponding website owner.

MARKET RESEARCH

We may conduct online research surveys in order to gather feedback about the Website and opinions on important issues, through email invitations. When participating in a survey, We may ask you to submit Personally Identifiable Information. This Personally Identifiable Information is used for research purposes, and is not used for sales solicitations. Personally Identifiable Information collected through market research will be used only by us and will not be given or sold to a third party without Your consent or as otherwise permitted by this Privacy Policy.

USE OF AGGREGATE DATA

We may combine Non-Personal Information You provide through the Website with information from other users to create aggregate data that may be disclosed to third parties. Aggregate information does not contain any information that could be used to identify You and does not include Your personal contact information.

WHEN WE MAY DISCLOSE YOUR INFORMATION

Except as set forth below or as specifically agreed to by You, We will not disclose any Personally Identifiable Information as gathered from You on the Website

We may share Personally Identifiable information in limited fashion to Our contractors and service providers that perform services on Our behalf, including, but not limited to, operation of the Website technology, marketing services, research services and other related services. Unless You have opted-out of such sharing, these contractors also may have access to Your email address to send newsletters or special promotions to You on Our behalf or to send emails to You for purposes such as conducting market research on Our behalf. Access to Your Personally Identifiable Information by such contractors and service providers is limited to the information reasonably necessary for the contractor to perform its limited function for Us. We also contractually require that such contractors and service providers: (a) protect the privacy of Your Personally Identifiable Information consistent with this Privacy Policy, and (b) not use or disclose Your Personally Identifiable Information for any purpose other than providing us with products and services as required by Applicable Law

We may share Personally Identifiable information We collect: (a) with affiliates and lenders where necessary to enable application features and provide services you request, and (b) with credit rating agencies, or as directed by regulatory or statutory authorities, to improve business and service quality or as required by law. We may disclose de‑identified or aggregated Non‑Personal Information to partners, advertisers, investors and others; this information does not identify you personally.

We may further share Personally Identifiable information We collect as permitted by law, servicing and processing companies, or when required or advised to do so in response to a valid legal requirement to release this information; or in special cases, such as in response to a physical threat to You or others, to protect property, or defend or assert legal rights, to defend ourselves in litigation. In the event that We are legally compelled to disclose Your Personally Identifiable information to a third party, We will attempt to notify You unless doing so would violate the law or court order.

If You prefer that We do not share certain information with Our contractors and service provider, as described above, You can direct us not to share that information by contacting us at grievance@basichomeloan.com Finally, We may provide content and services to You through websites other than Our own. We will not disclose Your Personally Identifiable Information to these third party websites without Your consent, but You should be aware that any information You disclose on such Websites is NOT subject to this Privacy Policy

SECURITY POLICY & USER ID/PASSWORD

Our Website and Service utilizes various information security measures such as internet firewalls, an intrusion detection system, encrypted data transmission, and operating procedures to protect Your personal data, accounts, passwords, etc. This information is kept completely separate and confidential, unless You have given someone-else Your user ID and password. As such, You should protect Your user ID and password and NOT share it with anyone. If You believe Your user ID and password have been compromised and You have trouble changing your user ID/password on the Website or within the application, please contact us at grievance@basichomeloan.com

TRANSFER OF OWNERSHIP

If the entire or substantial ownership of the Website or the Service were to change, Your user information may be transferred to the new owner so the service can continue operations. In any such transfer of information, Your user information would remain subject to the promises of Our then current Privacy Policy.

INTERNATIONAL TRANSFERS

Your Personal Information may be transferred to, stored and processed in jurisdictions outside your country, including where our or our service providers’ servers are located. We implement appropriate safeguards in accordance with applicable law. By using the Website or our applications, you consent to such transfers.

APPLICATION‑SPECIFIC FEATURES

Google Advertising ID: We use the Google advertising ID for advertising and analytics purposes, honouring your device “reset” and “Opt out of Interest‑Based Advertising” settings. We do not connect the advertising ID to personally identifiable information without your consent.

Testimonials, blogs and forums: With your consent we may publish testimonials with your name. Information you post on public forums may be read and used by others; exercise caution when sharing Personal Information

DO‑NOT‑DISTURB (DND)

Where you provide your phone number to us, you expressly authorise us (and our affiliates and partners) to contact you by call or SMS regarding our services and promotional offers, including where your number is on a national Do‑Not‑Disturb registry, to the extent permitted by applicable law. You can withdraw this permission at any time by contacting us or using provided opt‑out mechanisms.

CHILDREN’S PRIVAC

Our Website, applications and services are intended for users aged 18 and over. We do not knowingly collect Personal Information from individuals under 18.

YOUR ACCEPTANCE OF THIS PRIVACY POLIC

This is Our entire Privacy Policy and it supersedes any earlier version. You agree to it every time You use the Website and/or Software.

If We make any material changes to this Privacy Policy, We will notify You by email or by posting a prominent notice on the Website prior to the change becoming effective. We encourage You to periodically review this page for the latest information on Our privacy practices. Your continued use of the Website or Service constitutes Your agreement to be bound by such changes to this Policy. Your only remedy, if You do not accept the terms of this Policy, is to discontinue use of the Website and Service.

GRIEVANCE REDRESSA

Name: Ms. Prachi Arora

Email ID: grievance@basichomeloan.com

Address: BASIC Enterprises Private Limited, Plot Number 97, KCC House, Ground Floor, Sector 44, Gurugram, Haryana - 122022

Upon receipt of Your complaint by the grievance officer/nodal officer, an immediate compliant acknowledgement ID shall be assigned to your complaint, which shall also be intimated to you to track the status of the complaint. The nodal officer shall redress the compliant within 15 working days from the date of receipt of compliant. However, the following delays are excluded for calculation of time taken for redressal of your complaint: (a) time taken by you to provide relevant information and documents, if any; and (b) In case the redressal involves a third party, any delay caused by such third party

QUESTIONS ABOUT THIS PRIVACY POLICY

Should You have a privacy question about the Website and/or the Service, please email Our customer service department at grievance@basichomeloan.com